Thursday, February 8, 2007

The importance of clarity

I have had the following conversation several times with one particular employee at my local Tim Hortons:

Me: I'll have a toasted chicken club sandwich combo please, on whole wheat bread, with Coke to drink and a chocolate dipped donut.

Her: A chicken club sandwich?

Me: Yes, please. Toasted, on whole wheat bread. As a combo, with Coke and a chocolate-dip.

Her: What kind of bread would you like that on?

Me: Whole wheat please. Toasted. As a combo, with Coke and a chocolate-dip.

Her: Would you like that toasted?

Me: Yes, please. As a combo, with Coke and a chocolate-dipped donut.

Her: OK, would you like that as a combo? You can get a drink and a donut with the combo.

Me: Yes, please. I'll have Coke and a chocolate-dipped donut.

Her: OK. Coffee to drink with your combo?

Me: No, thanks. I'll have a Coke. And. A. Chocolate. Dipped. Donut.

Her: OK. Coke. And what kind of donut?

Me: Hmmmm... I can't make up my mind. What do you suggest?

Her: I like the Maple dip.

Me: Fine. Maple dip it is.

Her: OK, anything else?

Me: No thanks. There are only so many hours in a day.

Her: Confused look


I suppose that it would help if I said what I wanted up front rather than wasting her time like that, trying to squeeze the information out of me.

2 comments:

Cari said...

And you don't think that deserves an increase to ten bucks an hour? LOL

Tamara said...

haha - i've never heard of a combo like that - with a donut? ahhh...I need to move!
as for the cashier - i agree on a HUGE raise....and a tip :) Just because of her friendly personality and her customer service!